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Email As Evidence: 12 Steps To Ensuring Good Evidential Quality Of Email by Mimecast
August 2009 - (Free Research) Infrastructures of potentially dozens of servers have built up around corporate
email servers to provide better governance, reduced risk and improved legislative compliance - anti-virus, anti-spam, attachment handling, encryption, disclaimers, archiving and hot-standby mail servers to name a few.
Help Desk vs. Service Desk: Which One is Right for You by Numara Software
March 2009 - (Free Research) This white paper is intended to help support center managers self-assess their center's primary functions and maturity level in order to choose an incident management system that best fits their needs without wasting money on features that will not be used.
EtherScope Analyzer by Fluke Networks
November 2009 - (Free Research) First responders to network emergencies rely on the EtherScope Series II Network Assistant when it's time for action -- a handheld network analyzer combining essential tools that help network professionals quickly solve the wide range of problems they encounter. Take advantage of our free 5-day trial. Click “View Now” to request your free trial.
The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
Realizing ITIL V3: Top Technologies to Drive Value by Hewlett-Packard Company
August 2008 - (Free Research) Interested in ITIL v3 but not sure how to start? ITIL v3 best practices define how IT can better organize itself to understand and meet business needs, from strategy to operations and ongoing improvement.
Data Center Automation - A Forrester 2008 Report by Hewlett-Packard Company
April 2008 - (Free Research) This Forrester research brief reviews the top vendors in data center automation (DCA) and rates HP the highest due to the breadth of their solution in the very competitive DCA market.
"up.time 5" by uptime software - Free 30 Day Trial! by uptime software inc.
October 2009 - (Free Research) Deeply monitor all Virtual, Physical and Cloud based servers, applications, resources, and services from a single, unified dashboard with "up.time". Immediately cut costs and drive global performance and availability.
WatchGuard XTM 8 Series Multifunction Security Devices by WatchGuard Technologies, Inc.
October 2009 - (Free Research) WatchGuard wants to show you why they are the leading provider of network and content security solutions. Eligible organizations can try out the superior capabilities and advanced functions of a WatchGuard XTM or XCS solution in their own network with no obligation to buy.
Distributed IT Infrastructures: Alternative Approaches by VM6 Software
October 2009 - (Free Research) This whitepaper outlines the benefits derived and the costs associated with virtualization in the Remote Offices/Branch Offices, in the classic model versus the proposed model.
eBook: Managed SAP Hosting - Determining If It's Right For Your Business by Freudenberg IT
June 2009 - (Free Research) In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider.
Dell's SMART Approach to Workload Automation by BMC Software, Inc
April 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.
Solutions for Network Closets by APC
October 2009 - (Free Research) Convergence, consolidation, virtualization - today's IT trends have turned the network closet into a mission-critical environment. APC solutions give you the level of control, monitoring, and management that today’s more critical systems demand.
Voice and Video: Breaking the Bandwidth Barrier by Blue Coat
October 2009 - (Free Research) This webcast takes a look at the bandwidth issues that inevitably come up with the use of voice and video conferencing over IP. It covers issues like voice quality metrics, tips and tricks for improving voice quality, and the similarities between managing video and voice content. Read on to learn more.
Solutions for Small to Medium Data Centers by APC
October 2009 - (Free Research) APC® by Schneider Electric enables you to adapt your data center to the changing needs of a business. With the same InfraStruXure® HD-Ready architecture, you can start out with a low-density data center, and later scale up to high density as needed without picking up the phone to call for more capacity, engineering or quotes.
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