Testing and Analysis | Automated Software Quality (ASQ) | Software Configuration Management (SCM) | Availability, Performance and Problem Management | Application Lifecycle Management(ALM) | IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) | Rapid Application Development (RAD) | Integrated Development Environments (IDE) | Build Management | Customer Relationship Management (CRM)

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Choosing the Best CRM for Your Organization by Oracle Corporation September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploying Oracle® Siebel CRM on Sun™ Storage 7000 Unified Storage Systems by Sun Microsystems, Inc. April 2009 - (Free Research) This article acts as a guide for installing Oracle Siebel CRM 8 software in conjunction with these scalable open storage systems. It can be used to help customers and Sun technical support engineers create proof-of-concept environments for application testing or benchmarking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What Is Cloud Computing? by Salesforce.com March 2009 - (Free Research) Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times by Exact Software March 2009 - (Free Research) This white paper discusses how metrics increase visibility and sharpen decision making to ensure excellent customer service, rising revenue and growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Framework for Assuring IT Service Quality and Performance by CA January 2009 - (Free Research) The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advent Portfolio Exchange Demo by Advent Software, Inc July 2008 - (Free Research) Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. (WHITE PAPER) GO TO WHITE PAPER

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com March 2009 - (Free Research) To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist June 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The 2008 ERP in Manufacturing Benchmark Report by Infor September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desires to reduce costs, and develop customer responsiveness through successful ERP implementations. (BOOK) VIEW ABSTRACT | GO TO

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2008 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The potential ROI of a remote support solution via the SaaS model by Citrix Online - GotoAssist June 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

CSS Boosts Worker Productivity, Slashes Costs by Running Lotus Notes and Domino On Red Hat Enterprise Linux by Red Hat May 2009 - (Free Research) Learn how leading provider of global technology operations management services, Cybernet-SlashSupport (CSS), migrated to Red Hat Enterprise Linux® from Microsoft Windows and dramatically improved application performance and improved productivity while freeing up IT resources. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

AnalyzeAir Wi-Fi Spectrum Analyzer - Free Trial by Fluke Networks February 2009 - (Free Research) RF sources and wireless devices can influence your Wi-Fi network's performance and security. AnalyzeAir software is an easy to understand, fast-start solution that helps you see, monitor, analyze, and manage your RF environment. (TRIAL SOFTWARE) VIEW ABSTRACT | GO TO

Virtual Service Solution by Opalis Software, Inc. July 2009 - (Free Research) Opalis reduces the time, cost, and error potential of manual approaches to virtual service management by automating virtual lifecycle management, incident response and change management in your virtual infrastructure. The solution provides a level of control that eliminates sprawl and allows you to rapidly respond to changing business needs. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

Virtualization Meets Automation to Enable a Dynamic Cloud Infrastructure by Opalis Software, Inc. July 2009 - (Free Research) To keep services humming in a virtual environment companies must move beyond manual management. With so many services running in virtual environments, companies are searching for the best way to manage physical and virtual services. The goal is to reduce costs, increase standardization and deliver higher quality without virtual sprawl. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Global bank improves virtual service delivery from hours to minutes by Opalis Software, Inc. July 2009 - (Free Research) A financial services provider offering personal, commercial, corporate and institutional services across Canada and the US needed to standardize requests and eliminate manual management. With the Opalis solution, the bank automated five processes - a VM request portal, provisioning, decommissioning, backup, and lease expiry of all virtual machines. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Extend Management Tools to Virtual Services by Opalis Software, Inc. July 2009 - (Free Research) Virtual Sprawl stands in the way of achieving the promise of virtualization. In order to optimize virtualization without increasing the staff, time and cost required to manage these environments IT departments need to automate management best practices by extending their existing management tools to virtual services. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SAP on Linux: Basics, Migration Tips and How to Get Started by Red Hat June 2009 - (Free Research) This Expert Podcast explores the pros and cons of running SAP on Linux, and explains how to create a migration plan from other operating systems. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

ITS Group Consulting Offers "More 9's" and Killer RTO/RPO with Replay AppImage by AppAssure Software March 2009 - (Free Research) Replay AppImage's ability to restore messages and systems quickly and with little effort allowed ITS Group to grow its customer base while keeping overhead low. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Guide to Troubleshooting Application Problems by Fluke Networks October 2008 - (Free Research) This guide covers the fundamentals of how applications work, how applications flow, where applications fail and best practices and methodologies for troubleshooting network and application problems. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Blue Coat and SAP: Network Infrastructure Enhancements for Successful Enterprise SOA Deployments by Blue Coat May 2008 - (Free Research) This paper is based on the results of an SAP Enterprise Services Community program project, in which a number of leading network and test solution vendors and SAP teamed up to build a production-like enterprise SOA-based application landscape. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How to Secure and Accelerate Your Oracle Applications by Blue Coat July 2008 - (Free Research) This whitepaper examines the escalating application performance and security challenges corporations face today. It presents examples of how WAN application delivery optimization can greatly improve the security and performance of Oracle software. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Solution Brief: Top 5 Myths on WAN Optimization by Blue Coat January 2007 - (Free Research) A misunderstanding of the problem within your network can lead to unneeded and costly IT investments, not to mention downtime, data loss, and resource waste. This paper examines five common WAN misperceptions and how to better address them. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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