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Choosing the Best CRM for Your Organization by Oracle Corporation September 2007 - (Free Research) Explore four Customer Relationship Management (CRM) deployment scenarios and how to choose a CRM solution that will best meet your company's needs today and support your business as it grows and evolves. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Advent Portfolio Exchange Demo by Advent Software, Inc July 2008 - (Free Research) Learn more about this integrated portfolio and client relationship management system: an end-to-end solution for accounting and reporting, client servicing and marketing. (WHITE PAPER) GO TO WHITE PAPER

The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times by Exact Software March 2009 - (Free Research) This white paper discusses how metrics increase visibility and sharpen decision making to ensure excellent customer service, rising revenue and growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

A Framework for Assuring IT Service Quality and Performance by CA January 2009 - (Free Research) The goal of the white paper is to present a framework that IT organizations can customize for use in their environment and also the framework highlights that an IT organization must implement in order to continually improve its capabilities. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The 2008 ERP in Manufacturing Benchmark Report by Infor September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desires to reduce costs, and develop customer responsiveness through successful ERP implementations. (BOOK) VIEW ABSTRACT | GO TO

The Force.com Multitenant Architecture: Understanding the Design of Salesforce.com's Internet Application Development Platform by Salesforce.com March 2009 - (Free Research) To meet the extreme demands of its large user population, Force.com's foundation is a metadatadriven software architecture that enables multitenant applications. This paper explains the patented technology that makes the Force.com platform fast, scalable, and secure for any type of application. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mastering New Challenges in Text Analytics: Making Unstructured Data Ready for Predictive Analytics by SPSS Inc. Worldwide Headquarters February 2009 - (Free Research) This paper briefly defines text analytics, describes various approaches to text analytics, and then focuses on the natural language processing techniques used by SPSS Inc.'s text analytics solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Deploying Oracle® Siebel CRM on Sun™ Storage 7000 Unified Storage Systems by Sun Microsystems, Inc. April 2009 - (Free Research) This article acts as a guide for installing Oracle Siebel CRM 8 software in conjunction with these scalable open storage systems. It can be used to help customers and Sun technical support engineers create proof-of-concept environments for application testing or benchmarking. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Halifax Bank of Scotland Uses Virtual Instruments' NetWisdom Monitoring Tools to Help Manage its Ever-Expanding Storage Area Network (SAN) by Virtual Instruments May 2009 - (Free Research) In this case study you will learn how The Halifax Bank of Scotland leveraged Virtual Instruments' NetWisdom SAN I/O performance and analysis solution to proactively isolate and resolve SAN issues as well as design optimal SAN storage to easily scale over time. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist June 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The potential ROI of a remote support solution via the SaaS model by Citrix Online - GotoAssist June 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Ten steps to better requirements management by IBM October 2008 - (Free Research) Requirements definition and management is an activity that has the potential to deliver a high, fast ROI. This white paper explains the characteristics of a good requirement and presents ten steps to better requirements management. Read on to learn how better requirements translate into easier, higher quality projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Helps Alltel save $30 Million per Year by Oracle Corporation April 2008 - (Free Research) This podcast explores how one phone company was able to save millions of dollars a year by migrating to Oracle. Learn how Oracle's Solutions Support Center enables you to achieve ROI and engage in customized troubleshooting. (PODCAST) VIEW ABSTRACT | GO TO PODCAST

What Is Cloud Computing? by Salesforce.com March 2009 - (Free Research) Cloud computing is a better way to run your business. Instead of running your apps yourself, they run on a shared data center. When you use any app that runs in cloud, you just log in, customize it, and start using it. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

Fact or Fiction with Jennifer Geisler: Platforms and Networks by Cisco Systems, Inc. June 2009 - (Free Research) Driving up productivity is something that all businesses should focus on during tough economic times. Since IT drives productivity it is important to take a good look at your infrastructure and its various parts. This Q&A interview discusses the definition of the platform and its relationship to the network. (VIDEO) VIEW ABSTRACT | GO TO

Red Hat and Intel: Moving Intelligence Forward by Red Hat June 2009 - (Free Research) Put state-of-the-art intelligence to work on the challenges of tomorrow by running Red Hat Enterprise Linux on the latest Intel® Xeon® processors. Red Hat's open source, commercial-strength innovation delivers optimized results for performance, energy efficiency, and advanced virtualization on Intel platforms, all at an affordable price. (PRODUCT OVERVIEW) VIEW ABSTRACT | GO TO

An Introduction to the Business Model for Information Security by ISACA February 2009 - (Free Research) Read this paper to learn about the Business Model for Information Security, which takes a business-oriented approach to managing information security that is both predictive and proactive as it adapts to changes, considers the organizational culture and delivers value to the business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Oracle Enterprise Repository and Oracle Service Registry for SOA Governance by Oracle Corporation May 2009 - (Free Research) Service-oriented architecture (SOA) is an entirely new approach to IT that connects people, process, and technology in a dynamic, distributed environment; however, it also increases system complexity. Read this data sheet to learn how together, Oracle Enterprise Repository and Oracle Service Registry create a solid foundation for SOA governance. (DATA SHEET) VIEW ABSTRACT | GO TO

ITIL Version 3 - What the Changes Could Mean to You by Global Knowledge December 2008 - (Free Research) As the IT industry standardizes its operations to solve business problems in the most efficient, effective, economical, and equitable way, ITIL v3 becomes a useful and critical tool. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2008 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Customers Are Cutting Costs and Building Value with Microsoft Virtualization by Microsoft November 2008 - (Free Research) This white paper examines how Microsoft customers are using virtualization technology to simplify their IT infrastructure and IT processes and save money. It discusses the savings inherent in using virtualization to consolidate servers and accelerate desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Application Performance to Achieve Mission Success by CA February 2008 - (Free Research) The reliance on web-based applications in government organizations has significant consequences. Success depends on end users' ability to interact well with their web applications. The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using SLAs to Gain a Competitive Advantage by Blue Coat December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

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