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The Potential ROI of a Remote Support Solution via the SaaS Model Presentation Transcript by Citrix Online - GotoAssist June 18, 2009 - (Free Research) Increased productivity, better customer interactions and quicker response times are all benefits of using SaaS-based remote support solutions. But how do you quantify these savings? This presentation transcript will address the real dollar savings of using this model and the potential for ROI. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

The potential ROI of a remote support solution via the SaaS model by Citrix Online - GotoAssist June 04, 2009 - (Free Research) This webcast will address the real dollar savings of using this model and the potential for ROI. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 01, 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management. (VIDEOCAST) VIEW ABSTRACT | GO TO VIDEOCAST

JIRA 3.13 -- Bug and Issue Tracking Software Trial Demo by Atlassian April 13, 2009 - (Free Research) JIRA lets you prioritize, assign, track, report and audit your issues, whatever they may be -- from software bugs and help-desk tickets to project tasks and change requests. More than just an issue tracker, JIRA is an extensible platform that you can customize to match to your business processes. Try JIRA free for 30 days now. (DEMO) GO TO DEMO

VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company) VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

How Customers Are Cutting Costs and Building Value with Microsoft Virtualization by Microsoft November 03, 2008 - (Free Research) This white paper examines how Microsoft customers are using virtualization technology to simplify their IT infrastructure and IT processes and save money. It discusses the savings inherent in using virtualization to consolidate servers and accelerate desktops. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Q&A for Determining Whether Oracle Advanced Customer Services Is Right for You by Oracle Corporation December 2008 - (Free Research) Oracle Advanced Customer Services can be a valuable investment. Read this whitepaper to assess the level of services offered and help determine if this investment can benefit your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Managing Application Performance to Achieve Mission Success by CA February 2008 - (Free Research) The reliance on web-based applications in government organizations has significant consequences. Success depends on end users' ability to interact well with their web applications. The key to success is an application performance management strategy that monitors end-user experiences and application performance from a transaction perspective. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Wind, Italy - Transforming The Business to Deliver Triple Play Services To Customers by Alcatel-Lucent November 2008 - (Free Research) Alcatel-Lucent introduced a business transformation program, enabling the delivery of a turnkey integrated triple play solution, for which it provided the design, testing, integration, deployment and maintenance. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Metrics-Driven Organization: How to Keep Your Finger on the Pulse of Your Business in Challenging Times by Exact Software March 2009 - (Free Research) This white paper discusses how metrics increase visibility and sharpen decision making to ensure excellent customer service, rising revenue and growth. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Using SLAs to Gain a Competitive Advantage by Blue Coat December 2008 - (Free Research) This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Using enterprise architecture to develop a blueprint for improving your energy efficiency and reducing your carbon footprint by IBM December 2008 - (Free Research) This whitepaper is about enterprise architecture as it pertains to finding and maximizing the business value in greener operations. Higher energy efficiency and a smaller carbon footprint are obvious areas of interest for any business, but how do you balance these goals with productivity, customer service, and all your other business concerns? (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

2008 Nemertes Report Executive Summary-- Unified Communications and Collaboration: Top VoIP Vendors Report by ShoreTel May 2009 - (Free Research) Check out this analyst report that examines real-life business situations and provides recommendations about IP telephony solutions providers and best practices. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

The Innovator's Dilemma for Analytic Database Systems by Vertica Systems April 2009 - (Free Research) This paper discusses the new wave of analytic DBMS (database management system) and how vendors like Vertica Systems are using virtualization to achieve whats most important for customers in their database's performance. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Uniting IT with Business through ITSM: Oracle Leads the Charge by Oracle Corporation February 2008 - (Free Research) Investigating the tangible business results using ITSM, this Aberdeen Research Brief highlights Oracle's Upgrade Management Service as a solution enabling organizations to unify business and IT with the shared goal of delivering value to the customer. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Personalize Your Support Experience with My Oracle Support by Oracle Corporation January 2009 - (Free Research) Personalize your support experience with My Oracle Support--our award-winning Web portal that offers you secure, anytime access to Oracle expertise. (DATA SHEET) VIEW ABSTRACT | GO TO

Halifax Bank of Scotland Uses Virtual Instruments' NetWisdom Monitoring Tools to Help Manage its Ever-Expanding Storage Area Network (SAN) by Virtual Instruments May 2009 - (Free Research) In this case study you will learn how The Halifax Bank of Scotland leveraged Virtual Instruments' NetWisdom SAN I/O performance and analysis solution to proactively isolate and resolve SAN issues as well as design optimal SAN storage to easily scale over time. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

ITS Group Consulting Offers "More 9's" and Killer RTO/RPO with Replay AppImage by AppAssure Software March 2009 - (Free Research) Replay AppImage's ability to restore messages and systems quickly and with little effort allowed ITS Group to grow its customer base while keeping overhead low. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

BMC Enhances its Performance Assurance for Mainframes solution by BMC Software, Inc April 2009 - (Free Research) This research brief examines the new release of the BMC Performance Assurance for Mainframes product. We assess its overall significance and describe the reaction of two early users. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Forrester Research: The Total Economic Impact™ Of Microsoft Unified Communications Products and Services by Microsoft August 2007 - (Free Research) Unified communications (UC), offers the promise of converging voice, data, and video communication and of eliminating many roadblocks in communication. In conducting these in-depth interviews with Microsoft UC products customers, Forrester found that organizations can achieve significant productivity improvements and cost savings. (ANALYST BRIEF) VIEW ABSTRACT | GO TO

The 2008 ERP in Manufacturing Benchmark Report by Infor September 2008 - (Free Research) This report explores feedback provided by over 1200 manufacturers, and aims to serve as a roadmap to those in the manufacturing community that desires to reduce costs, and develop customer responsiveness through successful ERP implementations. (BOOK) VIEW ABSTRACT | GO TO

Maximize Availability with Oracle Database 11g by Oracle Corporation June 2008 - (Free Research) Attend this Webcast to learn how innovations in intelligent data protection and availability in Oracle Database 11g makes implementing high availability the natural byproduct of a common sense approach to system design. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Reducing Downtime with Oracle Database 11g by Oracle Corporation December 2008 - (Free Research) View this brief webcast to see how IT stakeholders-- from CTOs to Project Managers to Senior DBAs-- rely on the Oracle architecture to provide proven high availability. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Accelerating Performance and Reducing Costs for Data-Intensive High Performance Computing (HPC) Workflows by Sun Microsystems, Inc. April 2009 - (Free Research) Read this white paper to learn about how you can deliver the necessary I/O throughput for HPC applications. It will also cover Sun's offerings for addressing HPC challenges in the form of flash technology, network attached storage, parallel storage, and archive solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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